LingoHub
Privacy Policy

At LingoHub (collectively, “LingoHub”, “we”, and “us”), we’re committed to protecting and respecting your privacy. We take your privacy seriously and will use your personal information or Personal Data to administer your account and provide the LingoHub Platform and/or Services only after obtaining your consent to collect and process your Personal Data on the terms specified below. We tried to write it as clearly and as plainly as our lawyers could manage. By doing so, we hope you will get all the information and be assured that your Personal Data is safe with us.

This Privacy Policy explains when, where, and why we collect personal information about people who use the LingoHub Platform and/or Services, how we use it, the conditions under which we may disclose it to others, your rights in respect of your personal information, as well as how we keep it secure.

We reserve the right to modify the Policy from time to time. Please check this page regularly to ensure you’re aware of any changes. Any additional notifications on any amendments will be sent to the e-mail address associated with your LingoHub account. If you continue to use the LingoHub Platform and/or Services within 14 days after the notification is sent, you will be considered to have accepted all the amendments made.

Any questions regarding this Policy and our services should be sent to [email protected].

Please note that any capitalized terms used and not otherwise defined below have the assigned meaning to them in the Terms of Service.

1. General

We may collect information from visitors to and/or users of the LingoHub Platform, including our website and the LingoHub Services (collectively referred to as “Users” or “you”). We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations).

The information we collect is used to improve the content of our web pages and the quality of the LingoHub Platform and/or Services and is not shared with or sold to other organizations for commercial purposes except to provide products or services you’ve requested when we have your permission, or under the following circumstances:

It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law. We transfer information about you if LingoHub is acquired by or merged with another company. In this event, LingoHub will notify you before information about you is transferred and becomes subject to a different Privacy Policy.

2. Information Gathering and Usage

When you register for the LingoHub Platform, we ask for information such as your name, company name, e-mail address, billing address, and credit card information. Members who sign up for the free account are not required to enter a credit card. LingoHub uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

3. Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Cookies are required to use the LingoHub Platform and/or Services. We use cookies to record information about the current session and to use session cookies. You are required to log out of the LingoHub Platform to protect yourself against others accidentally accessing your account contents. You can find more information on Cookie settings here.

4. Web Analysis

We are committed to the principle of data minimization and collect only the personal information that is crucial for the operation and improvement of the LingoHub Platform and/or Services. We collect and use this information for the following specific purposes:

• Understand your needs and create content that is relevant to you. (legitimate interest - for business intelligence and service optimization)

• Enhance the quality of services you receive from LingoHub, including personalized support. (legitimate interest - to improve and personalize our service for Users)

• Generate statistical studies. (legitimate interest - for business intelligence and service optimization)

• Conduct market research and planning by sending User surveys. (consent - your participation is optional, and you must opt-in to participate in surveys)

• Help you complete a transaction, provide services, or offer customer support. (performance of a contract)

• Communicate back to the User. (performance of a contract - to respond to your inquiries and provide support)

• Update the User on services, information, and products. (consent - this is marketing, and you can withdraw your consent at any time)

• Notify the User of any crucial information or changes within the LingoHub Platform and/or Services that may affect the User. (performance of a contract - for essential service-related messages)

• Enforce Terms of Use within the LingoHub Platform and/or Services. (legitimate interest - to protect our legal rights and ensure service integrity)

• Allow the User to access the LingoHub Platform and/or Services or otherwise engage in activities the User selects. (performance of a contract)

• Ensure that you use the LingoHub Platform and/or Services in the most effective manner for you and for your computer. (legitimate interest - to ensure technical performance and compatibility)

• Administer the LingoHub Platform and/or Services, including performing troubleshooting, data analysis, testing, research, statistical, and survey purposes. (legitimate interest - to maintain service stability, functionality, and security)

• Keep the LingoHub Platform and/or Services safe and secure. (legitimate interest - to secure our platform and protect User data from threats)

• Manage your account according to your needs. (performance of a contract)

• Enabling the use of your account in case of the temporary suspension or deletion of your account and further renewal of your account pursuant to the LingoHub Terms and Conditions. (performance of a contract)

You can avoid the storage of cookies by making specific settings in your browser. However, this may limit the functions on LingoHub’s website. To avoid the storage of information and forwarding data to Google, install a browser plugin.

If LingoHub decides to change the purposes of processing specified above, we will inform you of such changes prior to use your personal information within the newly set purposes. Notifications of such changes will be sent to your account dashboard and/or your email.

If you have any questions about the lawful basis upon which we collect and use your Personal Data, please feel free to contact our Data Protection Officer at: [email protected].

5. Data Storage

LingoHub uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the LingoHub Platform and/or Services. Although LingoHub owns the code, databases, and all rights to the LingoHub Platform, you retain all rights to your Personal Data.

5.1 How does LingoHub protect personal information?

LingoHub takes technical and organizational measures to ensure that personal information is processed securely and protected against unauthorized or unlawful processing, accidental loss, destruction, or damage. We use verified service providers and contractors with whom we have signed Data Processing Agreements, and we ensure that Personal Data is encrypted and anonymized where appropriate.

LingoHub has achieved SOC 2 Type 2 certification, an internationally recognized standard that confirms we maintain strong system and organization controls for the security, availability, and confidentiality of Customer Data. This certification demonstrates our ongoing commitment to safeguarding User information and operating in accordance with industry-leading security practices. We also use Amazon Web Services (AWS) data centers that are certified under ISO 27001 and SOC 1, SOC 2, and SOC 3 (SSAE 18) standards to host and process data.

While we apply rigorous technical and organizational measures, no method of transmission or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security. If we learn of a security incident that affects your Personal Data, we will take prompt steps to investigate, mitigate the impact, and, where required, notify you and the relevant authorities without undue delay, in accordance with applicable data protection laws.

5.2 What is personal information, and what is processing personal information?

Personal Data or personal information is any information relating to you and that alone or in cumulation with other pieces of information, gives the opportunity to the person that collects and processes such information to identify you as a person. It can be your name, your identification number, your location data, or information related to your physical, physiological, genetic, mental, economic, cultural, or social life. Processing of the information means any action with your Personal Data, for example, collection, recording, organization, structuring, storage, use, disclosure by any means, and so on.

5.3 Who will get access to your personal information?

In order to provide high-quality services within the LingoHub Platform and/or Services, LingoHub hires people, enters agreements with independent contractors as well as cooperates with other service providers, companies, and organizations. For that reason, some of your personal information can be passed to the persons mentioned. For example, LingoHub uses Amazon Web Services as well as services and products of Google Inc. to store and process information needed to provide services. LingoHub also strives to make it comfortable for you to use your accounts in other products and services in order to manage your LingoHub account. For example, the data can be passed from your account at github.com, play.google.com, and so on. If this is done, the rules for processing and transferring data set by the relevant services you run an account at apply.

In order to achieve the Service goals in the best way, LingoHub uses various technologies and services, including the ones provided and/or hosted in the EU, US, and other countries. Some of them guarantee a very high level of Personal Data protection, and in some of them, the level of protection is lower. By registering with the Service and by using it, you agree to such transfer and processing within the purposes set in Section 4 of this Privacy Policy.

LingoHub has entered into Data Processing Agreements (DPAs) with all sub-processors that handle personal information on our behalf to ensure GDPR-compliant processing. Please access our List of Sub-Processors for more details.

In all cases where we pass the information to other persons, we ensure that your information is being protected and used only within the purposes specified in Section 4 of this Privacy Policy. This is achieved by using only certified services and products, signing agreements on protection of Personal Data with contractors as well as taking technical measures to ensure the information is protected when stored, used, and while being transferred.

You also have to be aware that LingoHub may disclose your personal information to enforce and comply with the law. In other words, LingoHub may disclose to officials information necessary for the investigation or legal process on official request or the official bodies acting within their powers.

5.4 How long will the personal information be processed and stored by LingoHub?

LingoHub retains personal information only as long as necessary to operate and provide the LingoHub Platform and/or Services, maintain your account, and meet our legal obligations. Personal Data is stored during an active contractual relationship between you and LingoHub. After an account is canceled or deleted, related Personal Data may remain in system backups for up to 90 days before automatic deletion. Specific technical and access logs are kept for up to 90 days for operational, diagnostic, and security reasons.

Once these retention periods expire, or once you request the erasure of your data, LingoHub permanently deletes or anonymizes the information unless a longer retention period is required by law (for example, for accounting or tax purposes).

5.5 How does LingoHub act as a data controller or data processor?

Data protection law in certain jurisdictions (e.g., the GDPR) differentiates between the “controller” and “processor” of Personal Data.

If you are an authorized User of our Customer, or if you are our Customer yourself, please note that you are deemed the controller of all Personal Data that you or your authorized Users transfer to LingoHub in connection with the use of the Platform and/or Services. We only process such Personal Data on behalf of our Customer as a processor. Therefore, requests on such Personal Data should initially be submitted directly to our Customer.

Otherwise (for example, if you are a visitor to our website who has not signed up to the LingoHub Platform), we are deemed the controller of your Personal Data. Thus, you have the right to address your requests regarding the processing of Personal Data to us.

Insofar as we are the controller of Personal Data, please see section 10 for contact information.

6. Your rights regarding your personal information

You have specific rights under data protection law regarding the personal information we process. This section outlines those rights and how you can exercise them. If you are a LingoHub User, you can manage many of your settings directly within your User Account.

6.1 You have a right to request LingoHub to give you access to your personal information

That means that you can ask LingoHub what personal information of yours is being processed, as well as for the clarifications on the information described above, i.e. purpose of collecting and processing, period of processing, and third parties that have access to information.

6.2 You have a right to request LingoHub to rectify your personal information

This means you can ask for all the inaccurate personal information concerning you to be corrected. You can also complete the personal information if you feel there is a need to do so.

6.3 You have a right to request LingoHub to erase personal information

You can request LingoHub to erase such data if its processing is no longer necessary in relation to the purposes for which it was collected as well as if there are no legal grounds for the processing. In most cases, LingoHub will erase it unless otherwise required by legislation.

6.4 You have a right to request LingoHub to restrict the processing of your personal information

In some cases, as prescribed by law, you will be able to restrict the processing of your Personal Data, for example, if you contest the accuracy of your personal information being processed or if LingoHub will not be interested in processing your personal information any longer, but you will want LingoHub to do this on different reasons, for example, to bring some claim for somebody and instead of the erasure of information its processing will be just restricted.

6.5 You have a right to withdraw consent

Where processing is based on your consent, you can withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal. After we receive your withdrawal, we will work on it in a timely manner and stop processing your personal information for those purposes unless we have another lawful basis to continue. The phrase “in a timely manner” is deciphered below in 6.6.

6.6 Time for reply and reaction

LingoHub will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if LingoHub is overwhelmed by the number of requests. LingoHub will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay. You also have the right to lodge a complaint with a competent supervisory authority. In Austria, this is the Österreichische Datenschutzbehörde, Barichgasse 40–42, 1030 Vienna, Austria.

A current list of National Data Protection Authorities, members of the European Data Protection Board, can be found here.

6.7 Right to object

You have the right to object at any time to the processing of your personal information when such processing is based on our legitimate interests in accordance with Article 6 (1) (f) GDPR. If you exercise this right, we will stop processing your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defense of legal claims. You also have the right to object at any time if your Personal Data is processed for direct marketing purposes.

6.8 Right to data portability

Where we process your Personal Data based on your consent or on a contract with you, and the processing is carried out by automated means, you have the right to receive the Personal Data you provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller. Where technically feasible, you may also request that we transmit the data directly to another controller.

7. Consent and Services

By using this website, particularly by contacting LingoHub or other providers, the User gives their consent to the storage and processing of all Personal Data collected, including information gathered regarding content, usage, transmission, and connection. Should the User make use of the LingoHub Platform and/or Services in a way not in line with LingoHub Terms & Conditions, this Privacy Policy, or any other relevant legal document established between the User and LingoHub, LingoHub is entitled to use and pass on such data to third parties for the purpose of pursuing further legal action, ditto in compliance with court orders or orders made by or in the name of a public authority. The User is entitled to withdraw his/her consent at any time. Under no circumstances will LingoHub disclose data to third parties not specified here for advertising purposes.

7.1 Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7.2 Children’s privacy

Our Service does not address anyone under the age of 18 (“children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. International Transfers and Legal Safeguards

LingoHub is a global business. Personal Data may be stored and processed in any country where we or our service providers operate. This may include transfers of your data to countries outside the European Economic Area (EEA), the United Kingdom (UK), Switzerland, and the United States. These countries may have data protection laws that differ from those in your country of residence.

Whenever we transfer Personal Data internationally, we take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your information remains protected to the standards described in this Privacy Policy. In certain circumstances, courts, law enforcement agencies, regulatory bodies, or security authorities in those countries may be entitled to access your Personal Data.

To safeguard international transfers, LingoHub relies on one or more of the following legal mechanisms:

• Standard Contractual Clauses (SCCs) approved by the European Commission;

• Adequacy decisions issued by the European Commission or UK authorities, where available; and

• the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce, where applicable to our U.S. service providers (including Amazon Web Services, Intercom, Mailgun, and Stripe).

These mechanisms ensure that your Personal Data continues to receive a level of protection essentially equivalent to that guaranteed within the EEA. You can request further details about the safeguards we apply to international transfers by contacting us at [email protected].

9. Changes

LingoHub may periodically update this Privacy Policy. We will notify you about significant changes in how we treat personal information by sending a notice to the primary e-mail address specified in your LingoHub primary account holder account or by placing a prominent notice on our site.

10. Questions

Any questions about this Privacy Policy should be addressed to [email protected] or by mail at:

lingohub GmbH Hauptplatz 23 4020 Linz Austria