LingoHub
Terms of Service

Table of contents

Welcome to LingoHub! We hope you enjoy your experience with us and take advantage of everything we offer.

These Terms of Service (the “Terms”) contain the terms and conditions that govern all use of the LingoHub Platform (as defined below) and all content, services, and/or products available on or through the LingoHub Platform (the “LingoHub Services”, as defined below). LingoHub is an all-in-one, cloud-based translation management system that streamlines the localization of websites, web apps, mobile apps, and documents. Designed as a single source of truth, LingoHub offers an extensive range of integrations, cutting-edge CAT tools, AI-driven workflows, and automated quality control, managed by lingohub GmbH, a company registered at Hauptplatz 23, 4020 Linz, Austria (FN 384721t) (“LingoHub”).

These Terms form the basis of the contract concluded between LingoHub and the Customer (collectively, the “Parties”) for using the LingoHub Platform and/or Services. By accepting these Terms, the Customer (as defined below) enters into a legally binding agreement with LingoHub. Customers and Users (as defined below) may be referred to in these Terms as “you” and “your” as applicable.

The LingoHub Platform and/or Services are offered to you subject to your acceptance, without modification except as expressly agreed in any applicable Special Terms (as defined below), of these Terms. The Terms include all operating rules, policies, and procedures relevant to the LingoHub Platform and/or Services (including, without limitation, our Privacy Policy and any future modifications thereof) that may be published from time to time on the LingoHub Platform or otherwise made available to you.

PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, ACCESSING, BROWSING, AND/OR OTHERWISE USING THE LINGOHUB PLATFORM AND/OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DISAGREE TO BE BOUND BY THESE TERMS, YOU MUST NOT ACCESS, BROWSE, OR OTHERWISE USE THE LINGOHUB PLATFORM AND/OR SERVICES.

1. Scope of terms

  • The LingoHub Platform and/or Services are exclusively provided on the basis of these Terms.

  • The subject matter of the contract is pursuant to these Terms, is the provision of the LingoHub Platform and/or Services to the Customer against payment and the provision of services by LingoHub in connection with the maintenance of the LingoHub Platform and/or Services and support for Users; this includes only the following areas: a. elimination of errors in the LingoHub Platform and unless they are defects subject to a guarantee; b. provision and implementation of patches and bug fixes for the LingoHub Platform; c. provision and implementation of updates of the LingoHub Platform; d. application support, particularly the provision of event-related information and operation instructions for the LingoHub Platform and/or Services, and providing answers to the Customers’ questions in connection with the LingoHub Platform and/or Services;

  • Other services will be included in the contract between the Parties only in the context of separate assignments at terms to be agreed upon between the Parties.

2. Definitions

  • AI Features means any part of the LingoHub Platform and/or Services, that make use of Large Language Models (LLMs), generic or customised, or other machine learning (ML) and/or artificial intelligence (AI) to generate output, including but not limited to: contextual translation, content suggestions, post-editing tools, scoring of translations and evaluation of translation quality powered by AI.

  • Company Account: The account of the Customer who is given the possibility to independently create itself and/or have LingoHub create additional User Accounts for Members.

  • Customer: The Customer is a company that wants to provide its internal translators or those brokered or provided by LingoHub with a tool for efficient and systematic translations of texts. The customer is the direct contractual partner of LingoHub.

  • Customer Data means jointly the Content, the Customer Personal Data, as well as any other information that a Customer and/or its authorized Users transfer to LingoHub in connection with the use of the LingoHub Platform and/or Services.

  • Fee means a payment for using the LingoHub Platform under a specific Plan and/or any other regular payments for using the LingoHub Services.

  • LingoHub Platform means LingoHub’s proprietary online platform (including the Website and all the other technologies) designed for managing the localization and translations of websites, web apps, mobile apps, documents, IoT, SaaS, other software products, marketing, and other digital content.

  • LingoHub Services means the set of software and software-as-a-service (SaaS) translation and localization tools and services that LingoHub may provide from time to time via the LingoHub Platform or third party resources, including elements of translation management system/software (TMS), computer-assisted translation (CAT), neural, machine and human translations or a combination thereof, other productivity, workflow, software development and other tools and services, on a subscription, pay-as-you-go, prepayment, and/or usage basis. For the avoidance of doubt, all references to the “Services” in these Terms mean the LingoHub Services.

  • Log-on: Access point for Members who have the opportunity, based on their own access data, to use the LingoHub Platform and/or Services for remuneration under a contract between LingoHub and the Customer.

  • Member: The Member is an employee or cooperation partner employed by the Customer independently or dependently, or a translator provided by LingoHub to the Customer. He/she will be provided with Log-on data by the Customer for using the LingoHub Platform and/or Services unless he/she has already received such data. The Member undertakes to comply with the rights and obligations laid down in these Terms in equal measure as the Customer does when using the LingoHub Platform and/or Services.

  • Parties means LingoHub and the Customer, who together are the parties to these Terms.

  • Personal Data means information about an identified or identifiable natural person that (a) can be used to identify, contact or locate a specific individual; (b) can be combined with other information that can be used to identify, contact or locate a specific individual; or (c) is defined as “personal data” or “personal information” by applicable Data Protection Laws relating to the collection, use, storage or disclosure of information about an identifiable individual.

  • Plan means a set of tools, features, criteria, and functionality accessible on the LingoHub Platform for a Customer that form a basis for the Fees.

  • Special Terms means any particulars, specifications, and conditions by which the Parties have agreed to deviate from these Terms.

  • Standard Plan means any non-Enterprise Subscription Plan offered by LingoHub.

  • Subscription means confirmation of the Customer’s rights to access the Platform and/or use the Services as described in the selected Plan in exchange for payment of the applicable Fee during a specific period of time.

  • User: Customers and Members together represent the Users of the LingoHub Platform and/or Services. To the extent that provisions of these Terms pertain to both Members and Customers alike, these are jointly referred to as “Users”.

  • User Account: The account of the Member who is given the opportunity to exclusively use the LingoHub Platform and/or Services.

3. Contract conclusion; contractual term and software pricing model

  1. Using the LingoHub Platform and/or Services requires the Customer’s registration and acceptance of these Terms. Once a contract is concluded with LingoHub, the Customer is provided with a User Account to use the LingoHub Platform and to access the LingoHub Services.

  2. Where a test phase was agreed upon between LingoHub and the Customer, the usage of the LingoHub Platform is free of charge during this period. At the end of this test phase, the Customer can conclude a Fee-based contractual relationship. If the Customer terminates the contractual relationship during the test phase, the test phase ends and does not result in any costs for the Customer.

  3. Unless otherwise agreed by selecting a different payment schedule, both Parties may cancel the contract for remuneration at any time at the end of the contractual period agreed upon between the Parties, subject to a notice period of 90 days. The first contractual year begins upon concluding the contract for payment.

  4. LingoHub reserves the right to early cancel the contract during the agreed contract term – without setting a grace period – for a compelling reason. A compelling reason is agreed to be, in particular, default of payment, institution of insolvency proceedings or rejection thereof for lack of assets, dissemination of contents damaging the business of LingoHub, misuse of the services, and the like, and gross violation of contractual duties.

  5. Following contract termination, the account is disabled, and unless this conflicts with statutory retention duties, the data contained therein is irretrievably erased within 90 days.

  6. Pricing model: The LingoHub pricing model is available at any time at https://lingohub.com/pricing.

  7. The Fee per User agreed upon with LingoHub shall be paid by the Customer, depending on the arrangements, once a month or year in advance.

  8. Invoices will be provided by electronic means, in any case, with the Customer waiving issuance of paper invoices.

  9. Counterclaims of LingoHub may be set off only against claims that were finally established or explicitly acknowledged.

  10. Payment obligations are non-cancelable, and the Customer’s payments are non-refundable.

4. Auto-renewal, cancellation policy, refunds, plugin, and Plan changes

  1. Cancellation policy for credit card billing Plans

Customers on credit card billing Plans can cancel their Subscriptions via the Subscriptions & Billing page in the LingoHub Platform. To avoid renewal charges:

  • For monthly Subscriptions, cancellation must be completed at least 7 days before the renewal date.

  • For annual Subscriptions, cancellation must be completed at least 90 days before the renewal date.

  1. Cancellation policy for invoiced billing Plans

Customers on invoiced billing Plans can cancel their Subscriptions by emailing [email protected]. The cancellation notice must be sent at least 90 days before the renewal date to avoid renewal charges.

  1. Fee changes upon auto-renewal

Subscription Fees may be adjusted at the time of auto-renewal (both monthly and annually). If Fees increase, Customers have the right to terminate the contract by emailing [email protected] within 14 days of receiving the Fee adjustment notice.

  1. Post-cancellation use and refunds

Once a Subscription is canceled, no additional charges will be taken, and Customers can continue using the LingoHub Platform and/or Services until the end of the prepaid Subscription period. However, no refunds (prorated or otherwise) are provided upon cancellation. In the interest of fairness to all our Customers, no exceptions will be made.

  1. Adjusting the number of authorized Users (Advanced Seats)

Subscription plans include a specified number of Seats. In Standard Plans, Seats are categorized into Standard Seats and Advanced Seats. Additional Advanced Seats may be purchased during an active Subscription.

Seats in Enterprise Plans are not categorized into Standard or Advanced Seats. Each Seat in an Enterprise Plan counts as an Advanced Seat, as Enterprise Plans allow additional functionalities such as SSO/SAML, SCIM user provisioning, and high-volume API rate limits.

  • Increasing Advanced Seats (Standard Plans only): Additional Advanced Seats added during an active Subscription will be charged on a pro rata basis: Extra Fees = Number of new Advanced Seats × (Days remaining / Total billing cycle days) × Seat price per day

  • Decreasing Advanced Seats (Standard Plans only): Reducing Advanced Seats does not result in refunds or credits for the current billing period. Changes take effect from the next billing cycle.

Please visit our Pricing page for more details.

  1. Managing budgets and Automated Linguistic Processing usage limits

Customers can set budgets in LingoHub to monitor and control how Automated Linguistic Processing usage is billed. Automated Linguistic Processing includes Machine Translation and AI Translation.

  • Each Subscription includes separate usage limits for Standard Characters and Premium Characters. The applicable character category depends on the selected processing engine and the configured context settings.

  • The LingoHub user interface clearly indicates which engine and settings are applied, as well as the corresponding character category.

  • Budgets support cost control and transparency, and LingoHub notifies customers when a budget is reached, at which point Automated Linguistic Processing usage is automatically stopped until the budget is increased or reset.

  • Budgets apply only to Automated Linguistic Processing usage incurred from the time the budget is configured and do not apply retroactively.

  1. Calculating and adjusting the number of Hosted Characters

Hosted Characters include all content, including files, documents, text, images, translations, and any other material that Customers upload, store, or otherwise make available in our database through the LingoHub App.

  • Increasing Hosted Characters: Customers upgrade their recurring plan when they increase the number of Hosted Characters during an active Subscription. An immediate charge covers the cost of the additional characters.

  • Decreasing Hosted Characters: If Customers decide to reduce the number of hosted characters, the change will take effect at the beginning of the next billing cycle. No refunds or credits will be issued for the current period.

Please visit our Pricing page for more details.

  1. Plugins

Plugins can be added to a Plan Subscription to provide additional functionality. They share the same billing cycle as the associated Plan and follow the same policies for upgrades, downgrades, and cancellations as the Plan Subscription. For more information, please visit our Pricing page.

5. Customer’s rights and obligations

  1. Only the Customer may use their own User Account, and they must not transfer their access data to third parties. The Customer shall create a separate Log-on for each Member.

  2. LingoHub is entitled to check the Customer’s identity and the identity of each individual Member. LingoHub is entitled to block any Customer’s account or a Member’s Log-on data until verification of their (Personal) Data is completed.

  3. The Customer shall notify LingoHub, within 7 days, of any changes to their Personal Data or company-related data or that of the Users by updating their account. The Customer indemnifies and holds LingoHub harmless from and against failure to give notice of such a change in due time.

  4. The Customer shall impose upon each Member all the rights and obligations under these Terms pertaining to the Users of the LingoHub Platform and/or Services, and holds LingoHub harmless against the Member’s submission to these Terms.

  5. The Customer retains full ownership and control of all data, content, and materials uploaded to or processed through the LingoHub Platform and/or Services (“Customer Data”). LingoHub treats all Customer Data and other non-public information the Customer provides as confidential and uses it only to provide, maintain, or improve the LingoHub Platform and/or Services.

  6. LingoHub protects Customer Data with appropriate technical and organizational measures and maintains confidentiality obligations for all personnel with access to such data.

  7. LingoHub shall not disclose Customer Data to third parties except (a) to trusted sub-processors engaged to perform services on LingoHub’s behalf, bound by confidentiality and governed by data-processing agreements in accordance with Article 28 GDPR, or (b) where disclosure is required by law. Please refer to our List of Sub-Processors for more information.

  8. LingoHub welcomes and values all feedback from its Customers and Users. By submitting feedback, ideas, or suggestions regarding the LingoHub Platform and/or Services, the Customer and its Users grant LingoHub a worldwide, perpetual, irrevocable, and royalty-free license to use and incorporate such Feedback into the LingoHub Platform and/or Services without any obligation of attribution or compensation.

6. User’s duties

  1. Unless otherwise agreed, LingoHub provides the LingoHub Platform and/or Services only as a cloud-based software-as-a-service solution. The User is responsible for meeting all technical, staff, and organizational requirements for using the LingoHub Platform and/or Services, such as appropriate terminal devices or a permanent Internet connection.

  2. LingoHub reserves the right to modify or improve the LingoHub Platform and/or Services at any time, unless this results in impairment of use for the Users. This may give rise to optical, technical, content-related, or other changes. A right to improvements or modifications exists for Users only insofar as the changes have impaired the usage of the LingoHub Platform and/or Services in the past.

  3. The User undertakes not to use the LingoHub Platform and/or Services in an abusive or unlawful manner. Any use in the course of which the User uses the LingoHub Platform and/or Services to process illegal or immoral contents, in particular any contents causing damage to the credit standing, contrary to competition and/or data protection law, or relevant under criminal law, is illegal or unlawful. When using the LingoHub Platform and/or Services, the User shall comply with all applicable laws and must not translate or submit any text that is harassing, offensive, violent, discriminatory, or racist in nature. It is forbidden to translate copyrighted texts or texts containing illegal pornographic content, content glorifying violence, or racist or other discriminatory content. The Users hold LingoHub and all its vicarious agents harmless against all adverse consequences arising from unlawful, abusive, or other undue use of the LingoHub Platform and/or Services. This also covers, in particular, damage resulting from the incorrect statement of data and facts or from the violation of provisions under personal, copyright, data protection, or other laws by the Users.

  4. The User undertakes, on pain of liability, to confidentially and carefully treat access data to the User’s account and not to pass it on to third parties by any means. The User shall inform individuals for whom Log-on data is created about the obligations resulting from these Terms.

  5. The User undertakes to log off after using the LingoHub Platform and/or Services and to log on once again before any use to prevent abuse of the User Account in the case of loss or theft.

  6. The User declares that it will hold LingoHub harmless against all consequences and disadvantages resulting from the loss, theft, or transfer of the User’s Log-on data or the latter’s terminal devices while being logged on to the LingoHub Platform.

  7. The User undertakes to make backup copies of such data before uploading any data and information to the LingoHub Platform and/or Services. LingoHub is not liable for adverse consequences and damage resulting from the loss of data, which could have been prevented or minimized through backup copies.

  8. The User undertakes to ensure, before using the LingoHub Platform and/or Services, that it is permissible to transfer (Personal) Data it processes in the LingoHub Platform and/or Services to LingoHub as the processor in terms of the GDPR and/or the sub-contractor. LingoHub is not liable for compliance with data protection or other legal or contractual non-disclosure duties of the User.

  9. The User undertakes to grant LingoHub access to its accounts for enhancement and maintenance works and for other modifications/updates required.

7. Default of payment and dunning

  1. A default interest of 8 % p.a. is deemed agreed upon for default of payment.

  2. If the Customer fails to make payments despite receiving at least three written warnings, LingoHub may temporarily suspend service provision and access to the LingoHub Platform. Once the Customer has fully settled their arrears, LingoHub shall grant access again. This affects neither the right of LingoHub to cancel the contract for default of payment nor its continuing remuneration claim. If services are suspended as a result of failed payment(s), the Customer is not entitled to early cancellation of the contract.

8. Rights of use and data

  1. The LingoHub Platform is a web-based software-as-a-service solution that can be used by accessing app.lingohub.com. The LingoHub Platform is not surrendered to the Users. LingoHub merely grants the Users a simple right to use the LingoHub Platform and/or Services, limited to the term of the contract and sub-licensable only based on a separate agreement.

  2. The Users are not authorized to use themselves, have third parties use, disseminate, sell, or otherwise transfer or make usable the LingoHub Platform and/or Services in whole or in part to an extent beyond the rights explicitly granted by LingoHub.

  3. When using the LingoHub Platform, Users can create, edit, and share translation projects with other Users. LingoHub is not required to track or inform the Customer about which User created or modified a project, or when such changes occurred.

  4. LingoHub shall erase, in whole or in part, data uploaded by the User at the User’s request unless this conflicts with mandatory statutory claims and LingoHub is subject to a statutory retention duty or the data is needed for asserting claims or defending against unjustified claims. After the contractual relationship between LingoHub and the Customer is terminated, data added to the LingoHub Platform will be erased unless this conflicts with any contractual or statutory retention duties or unless the data might be necessary for asserting justified or defending against unjustified claims.

  5. With regard to Personal Data, LingoHub is a processor in terms of Art. 28 of the GDPR. LingoHub fulfils the duties resulting therefrom by providing a declaration of voluntary undertaking, which the Customer shall submit upon LingoHub’s request or which can be downloaded from their User Account.

9. Availability and service levels

  1. LingoHub undertakes to provide the contracted services per the terms of the agreement. LingoHub guarantees an annual average availability of the LingoHub Platform of 99% for Customers on the Pro and Enterprise Plans.

  2. Customers on the Free, Starter, and Team Plans are provided with best-effort availability, without a guaranteed uptime commitment.

  3. Service availability is measured on a rolling 12-month basis. It excludes planned maintenance windows, force majeure events, and failures beyond LingoHub’s reasonable control, such as those caused by Internet service providers or external infrastructure providers. While LingoHub employs robust systems and continuous monitoring to ensure reliable operation of the LingoHub Platform, complete freedom from interruptions or outages cannot be guaranteed for technical reasons.

  4. Our standard support channel is available via e-mail, with an average response time of 1-2 business days.

  5. Measures taken according to the schedule (maintenance works, enhancements, etc.) will be announced to Users by LingoHub as early as possible.

  6. Error messages will be accepted by LingoHub during maintenance hours on weekdays from 8.00 a.m. to 12.00 p.m. CET and from 1.00 p.m. to 5.00 p.m. CET.

  7. In the case of errors, the Customer shall immediately send LingoHub a written, concrete, traceable, and accurate error report by e-mail. This report should include any information that enables LingoHub to determine the cause of the error and to define troubleshooting strategies. This includes, in particular, information on the error type, the description of the system state when the error occurred, the components affected by the error, and the frequency of such errors.

10. Liability

  1. Unless otherwise set forth by Special Terms or the law, the liability of LingoHub for contractual or statutory claims, particularly for indirect and consequential damage, consequential damage caused by defects, property damage, loss of profit, loss of savings or profits, interest losses, lack of economic success, positive breach of contract, fault upon contract conclusion, misconception and damage from third-party claims is excluded, unless the Customer shows to LingoHub that wilful intent or gross negligence applied.

  2. Liability for adverse consequences and damage caused by slight negligence by LingoHub is excluded at any rate, except for personal injuries. In addition, liability for adverse consequences or damage not typically foreseeable when using the LingoHub Platform and/or Services is excluded.

  3. LingoHub is not liable for adverse consequences or damage sustained by Users or Customers to the extent that projects managed whilst using the LingoHub Platform and/or Services cannot be realized at all or not on time due to a loss of the opportunity for use, technical shortcomings, data loss, unauthorized third-party access, or other reasons related to the LingoHub Platform and/or Services.

  4. The LingoHub Platform and/or Services contain applications and content of third parties or links to third-party content. LingoHub is liable for neither these contents nor for the technical function of interfaces or applications made available in this respect. To the extent that links to third-party websites or applications are created, the User takes note of them being operated by third parties and of LingoHub having no influence on the content of any information published on these websites.

  5. With each event causing damage, compensation for damage, except for personal injuries, payable to each individual injured party is limited to the insurance cover actually available for the respective incident under the liability insurance of LingoHub. Where there is no coverage under liability insurance, compensation for damage for each event causing damage is limited to the insurance premiums payable by the Customer for each year.

  6. LingoHub accepts no liability for the LingoHub Platform and/or Services’ fitness for the purpose intended by the User. The same applies to merely optical deviations that do not impair the proper use of the LingoHub Platform.

  7. LingoHub is not responsible for impairments of performance due to force majeure, particularly the failure or overload of global communication networks. Events of force majeure are deemed to include, in particular, all effects whose prevention or avoidance is beyond LingoHub’s control.

  8. Damage claims shall be asserted in court within 6 months of gaining knowledge of such damage and the party causing it at the latest, failing which they shall cease to exist.

  9. Limitations and/or exclusions of liability also comprise claims against employees, bodies, representatives, and vicarious agents of LingoHub due to damage they caused to the User.

  10. To the extent that certain features of the LingoHub Platform and/or Services or the website at lingohub.com, such as the “Marketplace”, initiate or facilitate a direct contractual relationship between Users and, in particular, translators, LingoHub shall not be liable for any adverse consequences or damages arising from such contractual relationships.

11. Copyright, non-disclosure, and blocking

  1. LingoHub reserves all rights, in particular trademark rights and copyrights, in the website contents as a whole, particularly in trademarks, logos, texts, graphics, photographs, layouts, and music. Unless the use is permitted by mandatory laws, any use of website contents beyond the contractual performance obligations, particularly storage in databases, reproduction, distribution, or adaptation, requires LingoHub’s explicit written consent.

  2. The User shall neither disclose nor transfer to third parties any confidential information of which it becomes aware whilst using the LingoHub Platform and/or Services. This includes, in particular, information about how the LingoHub Platform and/or Services work and the extent of services offered by LingoHub in this context.

  3. LingoHub is entitled to temporarily refuse to provide the LingoHub Services, in whole or in part (blocking), if there is reason to believe that a User violates any laws or essential contractual obligations when using the services, namely those which serve to ensure functionality of the LingoHub Services, even if this is about only one service, or protection of third parties, or that it acts in a way which entitles LingoHub to contract cancellation for cause in accordance with these Terms.

  4. A substantiated suspicion of illegality and/or a violation exists, particularly if courts, authorities, and/or other third parties inform LingoHub about this. LingoHub shall immediately inform the Customer of such suspension and the reason thereof. The blocking shall be lifted as soon as the suspicion is disproved and the requirements for this no longer exist.

  5. The Customer is not entitled to any claims arising from permissible suspensions of the services. The costs associated with the blocking, including those of reactivation, shall be reimbursed by the Customer if the reasons for this are within the latter’s control. A suspension or blocking of access due to reasons within the Customer’s control does not release the Customer from the obligation to pay the applicable monthly Fees.

12. Translations and translators

  1. LingoHub automatically proposes a translation of texts (esp. Software) based on databases. This proposal needs reviewing and finalizing by adequately qualified and certified translators according to the Customer’s needs and requirements.

  2. The proposals are provided for the Customer’s convenience and are not guaranteed to be accurate, complete, or fit for a particular purpose. The Customer remains responsible for reviewing and validating all automatically generated content prior to use by adequately qualified and certified translators.

  3. If the qualified translator is provided by LingoHub on behalf of the Customer, the latter shall immediately provide the translator with information, documentation, and facts which may be relevant in connection with the fulfillment of the assignment and transfer any documents necessary.

  4. LingoHub provides translation services according to the state of the art. The fulfillment of other requirements or standards concerning service provision is included in the contract only if explicitly agreed upon in writing.

  5. LingoHub is obliged to provide – if requested by the Customer – a translation of texts or other translation bases into a foreign language which is correct in terms of grammar. LingoHub is not liable for translations (in particular legal, technical or economic texts) meeting certain criteria of a jurisdiction, a standard, or other technical terms required.

13. AI terms

  1. The LingoHub Platform and/or Services may use technology from third-party providers, including Large Language Models (LLMs), to provide features supported or powered by artificial intelligence (“AI Features”), including but not limited to automatic translation proposals, linguistic quality checks, and other automated processes. A current list of such third-party sub-processors is available in our List of Sub-Processors.

  2. LingoHub may process anonymized and aggregated usage data (e.g., metadata, feature usage statistics) to maintain, analyze, and improve the performance and stability of the LingoHub Platform. LingoHub will not decanonize such data to identify the Customer or its Users.

  3. LingoHub does not permit any Customer Data to be used for the training of third-party LLMs. LingoHub takes commercially reasonable steps to ensure that third-party LLMs do not retain, use, or incorporate Customer Data into their own training processes or model development.

  4. By using AI Features, the Customer consents to LingoHub’s use of Customer Data solely for the purpose of providing the requested AI Features and improving the functionality, quality, and reliability of the LingoHub Platform, provided that such use does not involve the training of third-party Large Language Models and, where feasible, relies on anonymized or aggregated data. Customer Data shall not be used to train general-purpose or customer-independent AI models, unless expressly agreed in writing under Special Terms.

  5. AI Features generate automated suggestions and recommendations. These outputs are provided for the Customer’s convenience and are not guaranteed to be accurate, complete, or fit for a particular purpose.

  6. The Customer remains solely responsible for reviewing and validating all automatically generated content prior to use by qualified and certified translators or other professionals.

  7. To the extent permitted by law, LingoHub disclaims all liability for errors, omissions, or damages arising from the use of or reliance on AI Features, including linguistic inaccuracies, contextual misinterpretations, factual errors, or hallucinations.

  8. LingoHub may modify, suspend, or discontinue AI Features at any time. Continued use of AI Features after such modifications constitutes the Customer’s acceptance of the updated AI Features.

  9. The AI Features rely on external Large Language Models (LLMs) and related third-party services. Therefore, any Service Level Agreement (SLA) applicable to the LingoHub Platform and/or Services does not extend to the AI Features.

14. Indication of references

The Customer hereby grants its consent – revocable at any time – to its name, including the address and field of activity, being indicated as a reference Customer for marketing purposes of LingoHub on a global scale and not limited to the facts or the time, i.e., in particular, on the Internet, in print media, and the like.

15. Amendment of the terms

  1. LingoHub is entitled to amend these Terms. Even if not on an exclusive basis, LingoHub is particularly entitled to incorporate amended statutory regulations or to include new/modified services.

  2. The User will be informed about scheduled amendments in text form two months prior to the proposed time of the new Terms coming into effect, while being referred to the provisions concerned. Amendments are deemed approved by the User if the latter fails to object to them in writing before they come into effect. LingoHub will inform the User about this in its information email dealing with the amendments. This email will be sent to the email addresses associated with the owners of the LingoHub Company Account. The objection deadline is met only if LingoHub receives such an objection within the time limit.

16. Indemnification

  1. Customer indemnification

The Customer shall indemnify and hold harmless LingoHub from any third-party claims, damages, or costs (including reasonable legal fees) arising from (a) the Customer’s or its Users’ unlawful or improper use of the Services, or (b) Customer Data that infringes the rights of others.

  1. LingoHub indemnification

LingoHub shall indemnify and hold harmless the Customer against third-party claims alleging that the permitted use of the LingoHub Platform and/or Services infringes intellectual property rights. This obligation does not apply if the claim results from use that violates these Terms, from combination with non-LingoHub products, or from unauthorized modifications.

  1. Procedure

Each Party shall promptly notify the other of any such claim and allow the other reasonable control of the defense and settlement, provided that no settlement imposes obligations other than payment covered by the indemnifying Party.

17. Final provisions

  1. Austrian substantive law applies exclusively, with the applicability of both the United Nations Convention on Contracts for the International Sale of Goods and international laws of conflict being excluded.

  2. The place of fulfillment and performance is the registered office of LingoHub. The place of fulfillment also determines the time zone relevant for the provision of service times in accordance with these Terms.

  3. If individual provisions of these Terms are or become void, ineffective, or voidable, the other provisions remain unaffected. These provisions are deemed to be replaced by valid and enforceable provisions that serve the intended economic purpose best. This also applies to any contractual gaps.

  4. The court, which has subject-matter jurisdiction for the place of fulfillment, has agreed to have exclusive jurisdiction for any disputes between the User and LingoHub.

  5. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) any applicable Special Terms or Order Forms agreed upon in writing; (2) the Data Processing Agreement (DPA); (3) the Service Level Agreement (SLA); and (4) these Terms of Service.

18. Contact

lingohub GmbH
Hauptplatz 23
4020 Linz
Austria
Represented by Helmut Juskewycz
Commercial Register/ Firmenbuch: 384721 t
VAT/UID: ATU67427457

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