Question 1

Does Lingohub provide a trial period? What is included?

Accepted Answer

Yes, Lingohub provides a 14-day trial period. Try out all features and understand how the system works. No credit card is required! If you need more help, don't hesitate to contact us and book a demo.

Question 2

Does Lingohub provide a free plan?

Accepted Answer

Yes, you can use a free plan if you an the open-source project.

Question 3

Can I switch the pricing plan?

Accepted Answer

Of course! You will be charged for the current plan when you upgrade your subscription plan during your current billing cycle until the day you switch. The new plan will be charged from the day of the switch until your billing cycle ends. When you downgrade the plan for the next billing cycle, you will pay the difference between the amount you left from the last subscription and the cost of the new subscription plan.

Question 4

I need more text segments. How can I increase the segment limit?

Accepted Answer

You can increase a segment limit by using our Add-ons. Please find the actual cost at the [pricing page](/pricing).

Question 5

Are there any price differences between monthly and yearly payments?

Accepted Answer

Yes, if you pay yearly, you will have only one invoice and the discount at the rate of 1 month. Pay for 11 months and get the Lingohub for 12.

Question 6

What can I localize with Lingohub?

Accepted Answer

You can localize any software, including mobile or web applications, games, websites, help centers, documents. Lingohub supports a list of file formats - .csv, .docx, Figma projects, etc.

Question 7

How many languages can I add to the project?

Accepted Answer

Lingohub supports the ISO Standard so all recognized languages and dialects are available. You can add as many languages to the project as you need.

Question 8

How many words can I translate?

Accepted Answer

Depends on the plan, but Lingohub is focused on segments rather than words. For instance, the Starter plan - has 5,000 segments, and the Business plan contains 250,000 included segments. But, we at Lingohub provide as much flexibility as possible, so in case you need the additional ones, you can buy extra via add-ons.

Question 9

How many translators can I add to the project?

Accepted Answer

The number of users (including translators) is based on your plan. The Business and Enterprise plans support an unlimited number of users.

Question 10

Is my project data safe?

Accepted Answer

Lingohub is compliant with the GDPR. If you need a DPA (Data Processing Agreement), please message us at support@lingohub.com. We are storing all data in the EU. Our files and data are hosted on Amazon Web Services within the Ireland region. If we have a sub-processor that is processing not in the EU (Intercom), we ensure through an EU-US Privacy Shield and a DPA with them to have an adequate security standard.

Question 11

Does Lingohub provide support for customers?

Accepted Answer

Yes! For all our users, we provide standard customer support. The premium support requires Enterprise pricing plan.

Question 12

Which repositories and apps does Lingohub support?

Accepted Answer

Lingohub supports Github, Gitlab, Bitbucket, Figma, Microsoft Azure DevOps, and Zendesk integrations - the full list you can find inside the [integrations page](/integrations). In case you need something special - get in touch with us.

Question 13

I need something special. Can you provide the integration I need?

Accepted Answer

Yes. If you can't find the needed integration, contact us, and we will find the solution. Also we support the special file syntax (custom files).

Question 14

Which file formats does Lingohub support?

Accepted Answer

Lingohub supports Docx, IDML, XML, CSV, TXT, and many more. We support over 30 different file formats.

Question 15

Does Lingohub support branching?

Accepted Answer

Yes! You can synchronize your projects with repositories to push the changes directly to the GIT branches or create a pull request.

Question 16

Can you help with urgent translations?

Accepted Answer

Yes, Lingohub provides professional translation for customers. You can independently order the text translation inside the application.

Question 17

How much does it cost to order a translation from Lingohub?

Accepted Answer

The price is based on the language pairs you are interested in. The process is transparent, and you will see the final cost in the order creation process.

Question 18

How many languages can you translate?

Accepted Answer

Lingohub provides translators for more than 40 languages - including Serbian, Turkish, Ukrainian, Finnish, Chinese with dialects, and many more.

Question 19

I am already using another TMS system. Can you help me with migration?

Accepted Answer

Yes, Lingohub suggests a special offer. You can experience Lingohub for up to 12 months for free. Also, the Lingohub team provides support for migration.

Question 20

Does Lingohub provide any restriction features?

Accepted Answer

Yes! You can assign roles and provide specific permissions for each. Provide individual permissions and accesses (for languages, backups, import, export, and more). Ensure security and protect project data.

Question 21

How can I manage the localization progress?

Accepted Answer

Lingohub provides a list of features for this task. First of all, you will see all urgent information inside the dashboard. Then you have the text edits category with the information about all changes inside projects. Also, Lingohub has labels, statuses, segment history, Audit, and API logs. Rest assured, you can easily control everything.

Question 22

Maybe something more?

Accepted Answer

Of course. Create and manage transactions for your translators' team. Learn more about how to do this here. With Lingohub you can control the entire localization process in a single interface.

Question 23

What payment methods do you accept?

Accepted Answer

Lingohub accepts billings via Visa, Mastercard, and American Express cards. You can add and manage your billing information and payment method and retrieve your invoices inside the application. For the Business plan and above we provide SEPA billing.

Question 24

How can I cancel my subscription?

Accepted Answer

You can cancel your subscription by deleting your organization. Please be aware that deleting an organization is irreversible, and you will lose all projects, data, and billing information.

Frequently asked questions

Plans

Lingohub project

Integration and supported files

Translation ordering

Team management

Payments

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