Frequently asked questions

LingoHub supports ISO-standard languages and locale variants. You can add as many languages to a project as you need.

You can add as many translators as needed. All LingoHub plans include unlimited seats, so you can grow your localization team without additional per-user costs.

Yes. All customers have access to LingoHub support and documentation. Enterprise plans include additional services such as personal onboarding, priority support, and a dedicated account manager.

Yes. We help you migrate projects, translation memories, and glossaries from your existing TMS to LingoHub and connect your localization workflow with your development setup. Book a 30-minute localization review to discuss your current setup and migration requirements.

We rebuild your glossary and memory from what you have already approved, connect Git, and assign LINA to create a localization workflow according to your needs. Talk to us.

No. You can try LingoHub free for 14 days without adding a credit card. Your trial will not automatically convert into a paid subscription.

AI credits measure the capacity used for AI translation, machine translation, and AI quality checks. On an x1 engine, one source character equals one AI credit. Usage varies depending on the selected engine and the amount of context LINA processes. Learn how AI credits are calculated.

Additional AI credit capacity is available as a monthly or yearly add-on, allowing you to translate and review more content without changing your plan.

Hosted characters are the source and target characters stored across your LingoHub projects. Additional hosted character capacity is available as a monthly or yearly add-on directly in your LingoHub account, allowing you to store more content as your projects grow.

The CDN add-on is based on the number of translation requests served through the LingoHub CDN. Additional request capacity is available as a monthly or yearly add-on, allowing you to serve more translation requests as your usage grows.

Yes. You can switch from monthly to yearly billing. Yearly billing saves 20% compared with monthly billing and is billed annually in advance. All prices exclude VAT.

Nothing. Existing Starter, Team, Pro, and other legacy plans remain unchanged. You can continue using your current plan under its existing pricing and conditions.

Additional capacity for AI credits, hosted characters, and CDN requests is available as a monthly or yearly add-on directly in your LingoHub account, allowing you to increase individual limits without changing your entire plan. For larger or custom requirements, contact us about Enterprise pricing options.

Platform subscriptions can be paid by card and billed monthly or yearly. Enterprise customers can also arrange invoice or SEPA billing. You can manage your subscription and billing settings under Subscriptions & Billing in your workspace.

You can cancel your subscription at any time. Your plan remains active until the end of your current billing period.

Yes. We offer sponsored plans for education, non-profits, and open source projects. Apply for a sponsored plan and tell us a little about your organization or project.

LingoHub is ISO 27001 certified and has completed SOC 2 Type II attestation. It supports GDPR-aligned data handling, encrypted data storage, continuous monitoring, and security features such as two-factor authentication (2FA).

Yes. LingoHub supports enterprise authentication standards, including SAML, OpenID Connect, and SCIM, allowing organizations to manage user access through existing identity providers.

Yes. LingoHub maintains detailed audit logs for project updates, user activities, and API requests to support internal governance, security monitoring, and compliance reviews.

Yes. LingoHub offers an on-premise deployment option for organizations that require full control over their infrastructure and data environment.

Enterprise customers receive dedicated onboarding and migration assistance, priority SLA-based support, tailored training sessions, and access to a dedicated account manager.

LingoHub integrates with development, design, content, and support tools including GitHub, GitLab, Bitbucket, Azure DevOps, AWS CodeCommit, Figma, Contentful, Storyblok, HubSpot, Stripo, Slack, Zendesk Help Center, and Crisp Helpdesk. See our integrations page for the current list.

Yes. LingoHub supports branch-specific synchronization, allowing teams to localize features independently while keeping release and development branches organized.

Yes. LingoHub integrates with Figma through a dedicated plugin. Select the content you want to localize and send it to your LingoHub project for translation and review.

LingoHub supports more than 40 localization file formats and frameworks, including JSON, YAML, XLIFF, Gettext PO, Android XML, Apple iOS formats, CSV, DOCX, SRT, VTT, i18next, React Intl, Flutter ARB, and Java property files.

Yes. LingoHub offers a public REST API that allows teams to automate localization tasks, manage projects, and integrate localization workflows into existing development environments.

If you need an integration, workflow, or file format that is not currently supported, contact our team to discuss your requirements and available options.

LingoHub’s affiliate program lets you earn commission by referring new customers through your unique tracking link. Recommend LingoHub to international teams that need a localization platform for managing terminology, translations, QA, and multilingual workflows.

Share your unique referral link and earn a 50% commission on referred customers’ subscriptions for 12 months. Your referrals receive 25% off their subscription for the first six months.

Sign up for LingoHub, open the Promotions section in your profile, and submit your request to join the program. Once approved, you can access and share your personal referral link.

No, you don’t need to be our customers, but we’d be delighted if you joined us. ;)

Log in to LingoHub and open your promoter profile, where you can review and sign the promoter agreement.

Commissions are paid monthly after a 45-day payout period.

Your promoter dashboard shows your referrals, tracked activity, and commission data in one place.

AI translation is the process of using artificial intelligence to translate text from one language into another. It includes neural machine translation (NMT) and large language models (LLMs), which analyze language patterns to generate translations. AI translation can be used for websites, software, applications, documents, and other multilingual content.

AI translation accuracy depends on the language pair, subject matter, and context available to the model. While modern AI models can produce high-quality translations, they may struggle with specialized terminology, brand-specific language, or ambiguous text. LingoHub improves consistency by providing AI models with your glossary, translation memory, style guides, and quality rules.

Machine translation is a type of AI translation that automatically converts text between languages. Traditional neural machine translation engines, such as DeepL and Google Translate, are designed specifically for translation tasks. Large language models, such as GPT, Claude, and Gemini, can also translate text while following additional instructions and contextual information. LingoHub supports both approaches, allowing teams to select the engine that fits their project.

Yes. AI translation can follow company-specific terminology and writing guidelines when the necessary context is provided. LingoHub connects AI translation with your glossaries, style guides, and translation memory, helping translations follow approved terminology, tone of voice, and previously validated translations across languages.

Yes. LingoHub combines AI translation with automated quality checks, review, and approval workflows. LINA, the AI inside LingoHub, can translate, check, and approve eligible content automatically based on your configured settings. Teams can also keep human reviewers involved wherever additional oversight is needed.

The best AI translation software depends on your content, languages, and workflow requirements. Businesses should look for support for multiple AI models, terminology management, translation memory, quality assurance, integrations, and workflow automation. LingoHub combines these capabilities in one translation management platform, helping teams maintain consistent translations across products, languages, and content sources.