LingoHub Privacy Policy

At LingoHub we’re committed to protecting and respecting your privacy. We take your privacy seriously and will use your personal information (or data) to administer your account and to provide the services LingoHub Service provides only after obtaining your consent for the collection and processing of your personal data on the terms specified below. We tried to write it as clear and in as plain as only our lawyers could manage to do. By doing so we hope you will get all information to be assured your personal information is safe with us.

This Privacy Policy explains when, where and why we collect personal information about people who use the LingoHub Service, how we use it, the conditions under which we may disclose it to others, your rights in respect of your personal information as well as how we keep it secure.

We may change the Policy from time to time so please check this page to ensure that you’re happy with any changes. The additional notifications on any amendments shall be sent to your LingoHub account. If within one week after the notification is sent you continue to use LingoHub Service, you will be considered as having accepted all the amendments made.

Any questions regarding this Policy and our services should be sent to [email protected]

1. General

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations).

The information we collect is used to improve the content of our web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

  1. It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
  2. We transfer information about you if LingoHub is acquired by or merged with another company. In this event, LingoHub will notify you before information about you is transferred and becomes subject to a different privacy policy.

2. Information Gathering and Usage

When you register for LingoHub we ask for information such as your name, company name, email address, billing address, credit card information. Members who sign up for the free account are not required to enter a credit card.
LingoHub uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

3. Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use the LingoHub service.
We use cookies to record current session information, but do not use permanent cookies. You are required to log-in to your LingoHub site after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

4. Web Analysis

As you can see there is not much personal information LingoHub collects from you. There is also not much aggregate information LingoHub collects. Nevertheless, all the information LingoHub collects from you is crucial for the operation of the LingoHub Service. LingoHub collects and uses the information to:

  • understand your needs and create content that is relevant to you.
  • boost the quality of the services you get from LingoHub Service including via personalization of the services.
  • generate statistical studies.
  • conduct market research and planning by sending user surveys.
  • help you to complete a transaction, or provide services or customer support.
  • communicate back to the user.
  • update the user on services, information, and products.
  • notify the user of any crucial information or changes within the Service which may affect the user.
  • enforce terms of use within the Service.
  • allow the user to access services or otherwise engage in activities the user selects.
  • ensure that you use the services in the most effective manner for you and for your computer.
  • administer the Service including performing troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • keep the Service safe and secure.
  • manage your account according to your needs.
  • enabling the use of your account in case the temporary suspension or deletion of your account and further renewal of your account pursuant to the LingoHub Terms and conditions.

You can avoid the storage of cookies by taking specific settings in your browser. We would like to make you aware of the fact that this may cause a limitation of the functions on LingoHub’s website. To avoid the storage of information and forwarding data to Google by installing a browser-plugin.

If LingoHub decides to change the purposes of processing specified above, we will inform you on such changes prior to use your personal information within the newly set purposes. The notification on such changes will be sent to your account dashboard and/or your e-mail.

5. Data Storage

LingoHub uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run LingoHub. Although LingoHub owns the code, databases, and all rights to the LingoHub application, you retain all rights to your data.

5.1 How LingoHub protects personal information?

LingoHub takes technical and organizational measures to ensure the information is processed in a manner that ensures appropriate security of information, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. For example, LingoHub uses verified contractors that might have access to the data as specified in Section 5.3 of the Privacy Policy with which the relevant data processing agreements are signed and strives the data is being processed is encrypted and/or anonymized. For example, LingoHub uses Amazon Web Service data centers that are certified by ISO27001 and SSAE16 certificates.

5.2 What is personal information and what is processing or personal information?

Personal information (or data) is any information relating to you and that alone or in cumulation with other pieces of information gives the opportunity to the person that collects and processes such information to identify you as a person. It can be your name, your identification number, your location data, or information related to your physical, physiological, genetic, mental, economic, cultural or social life. Processing of the information means any action with your personal data, for example, collection, recording, organisation, structuring, storage, use, disclosure by any means and so on.

5.3 Who will get access to your personal information?

In order to provide high-quality services within the Service LingoHub hires people, enter the agreements with independent contractors as well as cooperates with other services providers, companies and organizations. For that reasons some of your personal information can be passed to the persons mentioned. For example, LingoHub uses Amazon Web Services as well as services and products of Google Inc. to store and process information needed to provide services. LingoHub also strives to make it comfortable for you to use your accounts in other products and services in order to manage your LingoHub account, for example the data can be passed from your account at github.com, play.google.com and so on. If this is done, the rules for processing and transfer of data set by the relevant services you run an account at applies.

In order to achieve the Service goals in a best way the LingoHub uses various technologies and services including the one provided and/or hosted in EU, US and other countries. Some of them guarantee very high level for the personal data protection, in some of them the level of protection is lower. By registering within the Service and by using it you agree to such transfer and processing within the purposes set in Section 4 of this Privacy Policy.

In all cases we pass the information to other persons we ensure that your information is being protected and used only within the purposes specified in Section 4 of this Privacy Policy. This is achieved by using only certified services and products, signing agreements on protection of personal data with contractors as well as taking technical measures to ensure the information is protected when stored, used and while being transferred.

You also have to be aware of the fact that LingoHub may disclose your personal information to enforce and comply with the law. In other words, LingoHub may disclose to officials information necessary for the investigation or legal process on official request or the official bodies acting within their powers.

5.4 How long will the personal information be processed and stored by LingoHub?

Your personal information will be stored by LingoHub within the term of your use of the Service and up to 3 years after the termination of your account in case that within this period of time you chose to renew your account. In case you do not renew your account within the said period of time LingoHub shall terminate the processing of your personal information unless the special retention period for the storage of such data is set by the relevant legislation. LingoHub shall terminate the processing of your personal information once you use your right to erase personal information as well as once you withdraw your consent for the processing of your personal information.

6. Your rights regarding your personal information LingoHub collects and processes

LingoHub may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service.

6.1 You have a right to request LingoHub to access to your personal information

That means that you can ask LingoHub what personal information of yours is being processed as well as for the clarifications on the information described above, i.e. purpose of collecting and processing, period of processing, third parties that have access to information.

6.2 You have a right to request LingoHub to rectify your personal information

This means you can ask all the inaccurate personal information concerning you being corrected. You can also complete the personal information if you feel there is a need to do so.

6.3 You have a right to request LingoHub to erase personal information

You can request LingoHub to erase such data if its processing is no longer necessary in relation to the purposes for which it was collected as well as if there are no legal grounds for the processing. In most cases LingoHub will erase it unless otherwise will be required by legislation.

6.4 You have a right to request LingoHub to restrict the processing of your personal information

In some cases, prescribed by law you will be able to restrict the processing of your personal data, for example if you contest the accuracy of your personal information being processed or in case LingoHub will not be interested to process your personal information any longer, but you will want LingoHub to do this on different reasons, for example, to bring some claim for somebody and instead of the erasure of information its processing will be just restricted.

6.5 You have a right to withdraw consent

You can withdraw your consent for the collection and processing of your personal information by LingoHub at any time, without affecting the lawfulness of processing based on consent before its withdrawal. After we at LingoHub receive such withdrawal from you we will process it in a timely manner and no longer process such information unless the obligation to proceed is set by law. The phrase “in timely manner” is deciphered below.

6.6 Time for reply and reaction

LingoHub will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if LingoHub is overwhelmed by the number of the requests. LingoHub will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay. You also have the right to lodge a complaint with a supervisory authority that is empowered to process such complaints in your country.

By using this website, in particular by contacting LingoHub or other providers, the user gives his or her consent to the storage and processing of all personal data collected including information gathered regarding content, usage, transmission and connection. Should the user make use of LingoHub services in a way not in line with LingoHub Terms & Conditions, this Privacy Policy, or any other relevant legal document established between the user and LingoHub, LingoHub is entitled to use and to pass on such data to third parties for the purpose of pursuing further legal action, ditto in compliance with court orders or orders made by or in the name of a public authority. The user is entitled to withdraw his/her consent at any time. Under no circumstances will LingoHub disclose data to third parties not specified here for advertising purposes.

8. Changes

LingoHub may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your LingoHub primary account holder account or by placing a prominent notice on our site.

9. Questions

Any questions about this Privacy Policy should be addressed to support[at]lingohub[dot]com or by mail at:

lingohub GmbH
Postfach 47
4041 Linz
Austria