FAQ

Frequently Asked Questions

We’ve got all the answers for your intriguing questions on translation.


Localizing your Projects on LingoHub

WHICH TECHNOLOGIES ARE SUPPORTED?

In a nutshell, all common file types, platforms and technologies are supported:

  • iOS files
  • Android files
  • FirefoxOS
  • Java
  • PHP
  • XLIFF
  • Ruby/Rails YAML formats
  • and many more

Upon request we quickly implement special proprietary or older/rare formats. Without a doubt, LingoHub works for all technologies.

WHAT MAKES LINGOHUB SPECIAL?

LingoHub is built from developers for developers! It reduces average translation time by over 60% and overhead by more than 80%. You can focus on your main job!
Everyone loves the seamless and sustainable integrations for a slick translation process.
Cloud Translation accesses you to thousands of professional translators fluent in 30+ languages.

Translating with LingoHub

HOW CAN I TRANSLATE MY CONTENT?

LingoHub offers you several options to translate your digital content the way you want to. Invite your in-house translators to collaborate on LingoHub, order professional translators from our human translators fluent in 35+ languages, or even use integrated machine translation. Of course a combination of these methods is possible as well.

WHY IS LINGOHUB GOOD NEWS FOR TRANSLATORS?

At LingoHub we consider translators as professionals who need to be relieved of all the technical issues. They can concentrate on their passion for language and nuance at which they excel. We share that passion and created tools in a clear and intuitive environment making translators’ lives more enjoyable.

WHICH TRANSLATION TOOLS ARE OFFERED?

Once you’ve accepted your invitation to join a project, you will be able to start translating as soon as you enter the online translation editor within your browser. A range of tools are available to optimize your translation workflow:

  • Screenshot previews
  • Commenting
  • Machine translation
  • Status indicators
  • Email notifications
  • Translation memory

WHAT’S THE CATCH?

There is none. Enjoy LingoHub’s hassle-free translation environment. Work together with in-house translators or order translations from our professional translators fluent in 30+ languages. LingoHub perfectly suits your varying needs!

Plans and Pricing

HOW DOES THE FREE TRIAL WORK AND WHAT IS INCLUDED?

When you first sign up for LingoHub your 14 days free trial with unlimited features and resources starts. The trial period doesn’t require any payment information. You can start immediately!
Your trial plan expires after 14 days and you will be asked to select one of our paid plans. Our team helps you selecting the ideal plan for your needs.

WHAT IF I PICK THE WRONG PLAN?

You can up- or downgrade your plan anytime. Changes on your subscription apply immediately.
The service is billed in advance on a monthly or yearly basis and is non-refundable. When you upgrade/downgrade credits will be granted for partial months/year of service.

WHAT HAPPENS IF I DOWNGRADE MY PLAN?

As well as upgrading your paid account, you may chose to downgrade. Bear in mind that restrictions may apply according to the plan you select. When you downgrade your plan credits will be granted for partial months/year of service.

HOW IS WORDCOUNT CALCULATED?

The word count is usually made up of the number of words in your source language multiplied by the number of target languages. Every succession of characters and numbers between blank space (tabs, spaces, etc.) is regarded as word.

WHICH PAYMENT OPTIONS DO I HAVE?

We accept Visa, Mastercard and AMEX. You can enter or edit your billing information by a few clicks within your organization settings.

General Questions

WHICH INTERNET BROWSER CAN I USE?

The LingoHub web application works on all major browsers. If you use less popular browsers or very old versions you may encounter problems. Please contact our support team for help.

HOW SAFE IS MY DATA?

The security and privacy of your personal, payment, and project information is very important to us. LingoHub runs in an enterprise grade, SAS70-compliant data center. We employ industry standard ensuring that your data is protected and all plans on LingoHub are SSL-encrypted.

WHAT ARE COLLABORATORS/USERS?

This is the total number of unique LingoHub users that you can add to the private projects in your account with project access. Each user counts once, regardless of the number of private projects in your account that he or she is a member of. Your team members, translators and reviewers are all included in the number of collaborators.

GOT MORE QUESTIONS OR JUST WANT TO SAY HI?

We’re excited to hear from you and answer your questions. Chat with our support team or send us an email.



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