LingoHub now supports Zendesk

J
Helmut Michael Juskewycz
· 3 min read
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Zendesk integration for your help & knowledge center

We are proud to announce our all-new integration with Zendesk.

With our new Zendesk integration for LingoHub, managing your help articles and knowledge center in various languages becomes a breeze. You can use the Zendesk integration to sync your Zendesk Help Desk with LingoHub and easily serve your help center in various languages.

How does it work?

To translate your Zendesk knowledge base and help center articles, we recommend setting up a new project inside LingoHub.

When you create a new project, simply select Zendesk as your preferred platform, define the source language and the target languages you want to translate to.

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Important note: The source language must match with the defined language of your Zendesk settings. For example: If you have chosen English (United States) within your Zendesk account, the source language within LingoHub must be identical (English (United States)).

As a next step, you’ll simply connect your LingoHub project with your Zendesk account.

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After this initial authentication, you can configure the following settings:

  • Article synchronization: Do you want to synchronize (and therefore translate) all your help articles or just specific ones?
  • Import settings: You can define the frequency of the article import. How regularly should your Zendesk articles be synchronized with your LingoHub project? Tip: When getting started, click the “import articles now” button to immediately sync your Zendesk articles to your LingoHub project
  • Export settings: You can either export your translations manually or automatically. The automated sync allows you to define the frequency of the article export. Therefore, you can choose how often and when your translations should be synced back to Zendesk.

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And that is basically all you have to do. After importing your Zendesk articles, you and your translators can get to work and start localizing your help center.

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In case, you want to manually sync back your approved translations, you can immediately export all translations to Zendesk at the click of a button.

Sounds interesting? Make sure to head over to your LingoHub account.

The Zendesk integration is only available in the Professional or Enterprise plans. If you would like to learn more about those, please send us an email at [email protected] or send us a chat message inside your LingoHub projects.

If you would like to test the Zendesk integration, you can also sign up for a free trial here or simply reach out to us at [email protected].

Availability of Zendesk integration
Starter PlanBasic PlanProfessional PlanEnterprise Plan
nonoyesyes

Head over to your LingoHub account and give the updates a try.

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